by 
, (5889 days ago)
I have an application that uses wodSFTP. One of my customers is unable to upload a file to their banks ftp server. They can however get connected.
How can i get a trace log from wodSFTP component?
by , (5889 days ago) @ haagendaz
Hi,
Unfortunately, this isn't possible, since all the communication in SFTP protocol is encrypted.
However, what error exactly do you receive? Could you be more specific?
Regards,
Damba
by , (5889 days ago) @ wodDamir
The fingerprint is correct and i am able to connect successfully. I try to upload the file and it eventually comes back with the following error:
30027 Component was busy and got disconnected.
I am sure it eventually fails because of timeout, but I dont believe it is their ftp server because i am able to upload the same file with other ftp clients (ie. filezilla, coreftp, ect.)
by , (5889 days ago) @ haagendaz
Hi,
This error means that the component was doing something, but server disconnected it for some reason. This could occur when invalid path was specified. Can you try doing RealPath before your do PutFile, just to make sure?
Also, can you please check what version of the component you use? You can do that by checking Version property.
Regards,
Damba
by , (5888 days ago) @ wodDamir
Sorry for the delayed response, it has been busy....
I am using version 3.2.0.58
When i do a RealPath before my putfile i get and error:
Run-time error '30007'
Cannot send/receive/list at the same time, component busy.
Everything works fine with filezilla, is there any reason why the connection would get cut to wodSFTP, but NOT filezilla?
Thank you for your help,
Dustin
by , (5888 days ago) @ haagendaz
Hi Dustin,
What happened when you set Blocking Property to True before Connect Method?
Drazen
by , (5888 days ago) @ woddrazen
That fixed the RealPath 30007 error, but still does not succeed in uploading the file. Still get the same results as before.
Do you have any updated sample vb projects?
by , (5888 days ago) @ haagendaz
Dustin,
Can you please try 4. Upload and download VB sample. You can find it in component Samples folder.
Please check in FileZilla which path you are using when uploading file. In wodSFTP you should always use full local and remote path when uploading or downloading file.
Drazen
by , (5888 days ago) @ woddrazen
Well, #4, Upload and download VB sample is actually the sample i have been using.
I am using the exact same settings/path in the sample as i am in filezilla.
Any other things that i can try?
Thank you,
Dustin
by , (5888 days ago) @ haagendaz
Dustin,
Which protocol are you using in FIleZilla?
Does ListDir and download works with 4. Upload and download sample?
Drazen
by , (5885 days ago) @ woddrazen
protocol is SFTP using SSH2 .....however i am having issues with filezilla now (not related), so i used WinSCP using protocol SFTP and Allow SCP fallback checked and that also works.
I am able to get a list on the directories and also download from the ftp site using example #4. However, the bank set up a different directory for me to download from. They have given me 2 test directories, 1 to upload (which cannot download) and 1 to download (which cannot upload). I wish they would just give me 1 directory to test everything, but i guess that is not possible (what reason i don know).
Thanx,
Dustin
by , (5885 days ago) @ haagendaz
Dustin,
Does everything worked now or you still have some issues with wodSFTP?
Drazen
by , (5885 days ago) @ woddrazen
the upload is still not working with this bank.
by , (5885 days ago) @ haagendaz
Hi Dustin,
Can you please unckeck Allos SCP fallback in WinSCP and try it out?
Also, you mentioned that RealPath now works, can you tell me what it returns?
Is there any chance we could connect to that server directly?
Regards,
Damba
by , (5882 days ago) @ wodDamir
I am working on getting you an account to test with. Hopefully i will hear back from the customer later today. Thank you.
by , (5882 days ago) @ haagendaz
Dustin,
That will be great.
You can send your private information to:
techsupport@weonlydo.com
Drazen
by , (5878 days ago) @ woddrazen
I sent you an email with what you need. :)
Thanx,
Dustin
Thank you for the great customer service ... I am really impressed with the wodSSH ActiveX control.
We have recently completed a large 1200+ location project where reliable Telnet and SSH connectivity was required. wodSSH worked flawlessly and allowed our staff to complete our project ontime and within budget.
I can only hope I will have the pleasure to work with other products by "We Only Do" in the future.
It was no small factor, however, that your support in getting me up and running made me buy from you.
May I say how nice it is to work with components so complete and self-explanatory that using them in my application is as instinctive as though I wrote them myself?
It is very refreshing to find such helpful, knowledgeable and quick responding technical support.
Your professionalism is reflected into your email, your product and your web site. I am confident that these will make the difference.
You have been great as far as offering support is concerned and has been extremely responsive to both support requests and suggestions for product enhancements.
I can only hope I will have the pleasure to work with other products by "We Only Do" in the future.
It is very refreshing to find such helpful, knowledgeable and quick responding technical support.